Terms & Conditions

  1. There is a 1 hour minimum on all jobs. Thereafter rates are charged in half hour increments.
  2. There is a minimum charge of £56.00 (per half tonne) for goods going to the tip. A removal of goods charge is also added.
  3. Parking must be arranged and is the responsibility of the customer.
  4. All payments are to be made on completion of the move.
  5. Any payment queries must be directed to head office on the day of the move, our removals staff do not have the authorisation to amend quotations or sums due.
  6. Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.
  7. It is the clients responsibility to be present at all addresses concerned throughout the moving process. Taxi truck will not be held responsible if the property is left unattended.
  8. We reserve the right to refuse, cease or stop the job at any point if our staff are abused - verbally or otherwise.If you postpone or cancel after your booking is confirmed (and card details provided) you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the move start time you will be charged the value of the job in full.


  1. Each van load is covered by goods in transit insurance for loss or damage up to £25,000 of customers' belongings during transit. Taxi Truck Ltd are not liable for the first £50.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required.


  1. Our storage facilities are fully insured and offer 24 hour security.
  2. We require a three day notice period to access/remove goods and there is a surcharge for this service.
  3. Before goods go into storage payment must be made for the following: The first months storage fee as well as the transporation of the goods to storage. When collection of the goods is required from storage the following must be paid: The outstanding storage fees as well as the removal and transportation of goods.