Terms & Conditions
- There is a 1 hour minimum on all jobs. Thereafter rates are charged in half hour increments.
- There is a minimum charge of £56.00 (per half tonne) for goods going to the tip. A removal of goods charge is also added.
- Parking must be arranged and is the responsibility of the customer.
- All payments are to be made on completion of the move.
- Any payment queries must be directed to head office on the day of the move, our removals staff do not have the authorisation to amend quotations or sums due.
- Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.
- It is the clients responsibility to be present at all addresses concerned throughout the moving process. Taxi truck will not be held responsible if the property is left unattended.
- We reserve the right to refuse, cease or stop the job at any point if our staff are abused - verbally or otherwise.If you postpone or cancel after your booking is confirmed (and card details provided) you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the move start time you will be charged the value of the job in full.
Insurance
- Each van load is covered by goods in transit insurance for loss or damage up to £25,000 of customers' belongings during transit. Taxi Truck Ltd are not liable for the first £50.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required.
Storage
- Our storage facilities are fully insured and offer 24 hour security.
- We require a three day notice period to access/remove goods and there is a surcharge for this service.
- Before goods go into storage payment must be made for the following: The first months storage fee as well as the transporation of the goods to storage. When collection of the goods is required from storage the following must be paid: The outstanding storage fees as well as the removal and transportation of goods.